Shipping & Damage Policy
As a collector, I take immense pride in packing your items securely to ensure they arrive in the exact condition expected. However, once a package leaves our hands, transit conditions are unfortunately out of our control. Please review our shipping and damage policies below:
Damage Claims & Unboxing Video Requirement
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To protect both the buyer and the seller, we require a continuous, unedited unboxing video for any inquiries regarding damaged items.
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Your video must start with the package still fully sealed, clearly showing the shipping label and the exterior condition of the box.
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The video must capture the entire opening process and the condition of the item(s) inside.
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Please note: We cannot process damage claims, offer replacements, or issue refunds without this video evidence.
Additional Shipping Insurance
We highly recommend adding extra protection for rare or high-value items. If you would like to purchase additional shipping insurance for your package, you must contact us before placing your order. We will gladly arrange the extra coverage and adjust your shipping total accordingly prior to checkout.
Processing Time
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Orders ship within 3–5 business days (excluding weekends and holidays).
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Standard shipping takes 3 - 12 business days after dispatch. Rates are calculated at checkout.
Package Tracking
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Tracking: A tracking link is emailed once your order ships. Please allow 24 hours for updates.
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Damaged or Lost Items: Inspect your package upon arrival. Save all packaging if items arrive damaged and contact us immediately with photos. All packages require an unbroken, continuous opening video to report and verify any missing or damaged items/issues. We are not responsible for packages marked as delivered by the carrier.
Contact: Questions? Reach out to us at support@thescatterbox.com